The use of this website is subject to the follow terms and conditions of use.

The term Price Electric Cooperative or ‘us’ or ‘we’ or related terms refers to the owner of the website whose registered office is located at W6803 Springs Drive, P.O. Box 110, Phillips, Wisconsin 54555. The term ‘you’ or related terms refers to the user or viewer of this website.

By your use of this website, you are agreeing to comply with and be bound by the terms and conditions of its use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Price Electric Cooperative does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, materials or services found or offered on this website for any particular purpose which are provided on an “as is” and “as available” basis.

Users of this website acknowledge that such information, materials and services at or provided through this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by Wisconsin Law.

Price Electric Cooperative Board of Directors approved policies relating to member information and privacy apply to the information contained and presented at this website.

The Price Electric Cooperative website uses links to websites provided by third parties which are not controlled by Price Electric Cooperative including websites that provide general information, information on load control status, information to monitor your energy use or to make on line bill payments. If you click on one of these links, you will leave the Price Electric Cooperative website and go to that third-party website. Price Electric Cooperative is not responsible for the content, operation, security or privacy practices of any such third-party websites. Our inclusion of these links is not an endorsement of the accuracy of any information provided by that other party. Your use of those links is at your own risk. These other websites may send their own cookies to you, log your IP address, and otherwise collect data or solicit personal information. We do not control and are not responsible for what third parties do in connection with their websites, or how they handle your personal information and your use of those websites and services is subject to their respective privacy and security practices.

NISC’s SmartHub Privacy Policy

Introduction

At National Information Solutions Cooperative, Inc. (“NISC“), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the type of information we may collect in connection with your use of NISC’s SmartHub mobile application (“SmartHub”) as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in SmartHub. It does not apply to any other NISC apps or websites or that you provide to or is collected by any third parties, as further described below. Our websites and apps, and these third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

If you do not agree with our policies and practices, do not download, register with, or use SmartHub. By downloading, registering with, or using SmartHub, you agree to this privacy policy. This policy may change from time to time. Your continued use of SmartHub after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and How We Collect It

We collect information from and about users of SmartHub both directly from you when you provide it to us and automatically when you use SmartHub.

Information You Provide to Us – When you use SmartHub, we may ask you to provide information about yourself such as your name, email address, phone number, and company from whom you receive services or other information that may personally identify you as an individual. This may include information you provide at the time of registration or details related to transactions you carry out through SmartHub.

Automatic Information Collection – When you download, access, and use SmartHub, it may use custom coding and other technology to automatically collect:

Usage Details. We may automatically collect certain details of your use of SmartHub, such as the screens and features that you visit and utilize in SmartHub.
Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.

Location Information. SmartHub has the capability to collect real-time information about the location of your device. This feature is only enabled, however, if you explicitly opt-in to sharing such information.

If you do not want us to collect this information do not download SmartHub or delete it from your device. Note, however, that opting out of SmartHub's collection of location information will cause its location-based features to be disabled.

Opt-Out

If you do not want us to collect this information do not download SmartHub or delete it from your device. Note, however, that opting out of SmartHub's collection of location information will cause its location-based features to be disabled. To UNREGISTER your account, log into your account navigate to Settings > Registered Accounts > Delete All.

How We Use Your Information

We use information that we collect about you or that you disclose to us to provide you with SmartHub and its contents. We use information gathered by us to develop, operate, deliver, and improve the software functionality and capabilities based on user and device analytics. There is certain information, such as your location information, that is necessary for us to collect in order to provide certain functionality within SmartHub. For example, location information may be collected when you utilize certain SmartHub features, including 1) user searches for service providers by location, 2) location monitoring for purposes of outage and contract tracking; and 3) viewing service provider locations on a map.

We do not use your information for any other purposes and do not sell your information to any third parties for marketing or advertising purposes.

Third-Party Information Collection

When you use SmartHub or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. We may also share information we have collected with certain partners that work with us to provide our services and products. For example, information may be shared with or collected by Crashlytics, Google Analytics, and other third party processors as set forth below.

We use a Crashlytics software development kit and Google Analytics for crash reporting, application logging, online review and statistical analysis of application logs and usage. This information is collected and shared with us to help us improve our product and services. You can find information about Crashlytics’ data collection practices, as well as its privacy policy here. You can find information about Google’s data collection practices, as well as its privacy policy here.
We use third party payment vendors to assist with checking and credit card transactions. For any payment transactions that are processed using the application, the account holder data will be transferred upon the user’s request. In the event the user initiates a transaction, the payment data will be transferred to the payment processor.
We use a third party communication tool that provides communications to end customers through email, text messaging, and other communication functions.
We use a third party signature integration company that allows customers to electronically sign agreements with their providers. The integration tracks a packet ID to match customer specific documents when an email or SMS link is clicked.
We use a third party energy intelligence company to provide appliance level disaggregation of energy usage, if enabled by the provider.
We use a third party voting vender to manage balloting and board of director elections, if enabled by the provider.
We use a third party credit reporting agency to perform credit checks, if required by the provider for the connection of new services.

These third parties may use tracking technologies to collect information about you when you use SmartHub. We do not control these third parties' tracking technologies or how they may be used. We encourage you to learn about the privacy practices of these third parties.

Disclosure of Your Information

We do not and will not in the future sell your personal information to any third parties. We may disclose aggregated information about our users and information that does not identify any individual or device without restriction.
In addition, we may disclose personal information that we collect or you provide:

To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
To fulfill the purpose for which you provide it;
To the utility or telecommunications company of which you are a customer, to fulfill its business needs;
For any other purpose disclosed by us when you provide the information;
With your consent; and
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes outlined in this policy. For most information we collect for our own purposes, such as your usage details and device information, that timeframe will not exceed 12 months. Other information may need to be retained longer due to its intended use. For example, information you provide and content you load into SmartHub related to the telecommunication or utility services you receive will be retained for so long as the content remains in our system by the telecommunication or utility provider.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, however, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through SmartHub. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of SmartHub, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Sensitive Data

We do not collect Sensitive Data. We do not store credit card information withing this application.

Children Under the Age of 13

SmartHub is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@nisc.coop.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and/or an in-App alert the first time you use SmartHub after we make the change.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at privacy@nisc.coop or 866.999.6472.

Where information regarding energy use is accessed through SmartHub, the energy use information ("Data") that is automatically reported by your metering equipment is made available to you. Price Electric Cooperative believes that the data is reasonably accurate and reliable. However, because of technical limitations, potential human error, or other events the Data from time to time may be inaccurate.

For that reason, the Data cannot necessarily be used to accurately calculate your bill. Before calculating your bill, Price Electric Cooperative will subject Data to quality control procedures.

The user of the Data assumes all risks related to its use and you agree that Price Electric Cooperative shall not be liable for any errors, omissions, or other defects in the Data or any direct, indirect, incidental, consequential, special or exemplary damages or loss resulting from any use of the Data.

You agree to protect the confidentiality of your username and password. You are responsible for all activity on the website which occurs by use of your username and password. You agree to contact us immediately if you believe that your username or password has been compromised.

We gather information about the use of this website, such as the number of visitors and the number of visitors that use links or services. Our system may also record other technical information such as the IP Address of a user. An Internet Protocol ("IP") address is a number that is automatically assigned to your computer every time that you browse the Internet. In some cases, we link usage information with the particular member who visits the website. We create summary statistics of the usage data we collect, which we may use to identify our visitors’ preferences and to otherwise improve our website or Cooperative services.

Our website offers the opportunity to communicate to us through email. If you use that method of communicating with us, we will collect the information that you input including your name, email address, phone number, message subject and message content. Information collected from you on the website (including information provided by email or your online log in and customer account) will be handled in accordance with PEC’s Privacy and Confidentiality policy.

PEC works to use and disclose personally identifiable information about member-consumers in responsible ways in order to carry out its operations and to benefit its member-consumers. It does not sell, rent, loan, exchange or otherwise release mailing lists or telephone lists of member-consumers for marketing purposes. Member-consumers may examine billing and capital credit account information about themselves and may correct any inaccurate, incomplete or untimely information. It may be necessary that some changes be requested in writing.

BY USE OF THIS WEBSITE OR ANY SERVICE PROVIDED THROUGH IT YOU AGREE THAT PRICE ELECTRIC COOPERATIVE, ITS AFFILIATES AND SUBSIDIARIES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS, WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITSARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE OR ANY OF THE LINKS OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE INCLUDING BILL PAYMENTS.

PRICE ELECTRIC COOPERATIVE MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE WEBSITE, LINKS ON THE WEBSITE OR SERVICES PROVIDED THROUGH THE WEBSITE INCLUDING ENERGY USE DATA OR BILL PAY SERVICES , INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE OR ANY SERVICE YOU ACCESS THROUGH THE WEBSITE IS AT YOUR SOLE RISK.

AS AN EXPRESS CONDITION OF USE OF THIS WEBSITE OR ANY RELATED LINK OR SERVICE, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD PRICE ELECTRIC COOPERATIVE HARMLESS, ALONG WITH ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS, FROM ANY AND ALL CLAIMS, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' TO DEFEND AND TO ENFORCE THIS CONDITION AND RELATED COSTS OF DEFENSE OR ENFORCEMENT) ARISING IN ANY WAY FROM YOUR USE OF THE WEBSITE OR RELATED LINKS OR SERVICES, OR THE PLACEMENT OR TRANSMISSION OF ANY MESSAGE, DATA, INFORMATION OR CONTENT ON OR THROUGH THE WEBSITE BY YOU OR A USER OF YOUR LOGIN AND PASSWORD

Details Coming Soon. Program has not been initiated.

Email Terms and Conditions:

I agree to receive periodic e-mail and/or electronic messages from Price Electric Cooperative at the e-mail address(es) identified above. I understand that e-mail and/or electronic messages may relay information about my account and that I can opt out of receiving notifications at any time. I further understand that I am not required to provide consent as a condition of purchasing any property, goods, or services. Price Electric Cooperative does not guarantee delivery of notifications and no warranty is provided for undelivered notifications. I agree to notify Price Electric Cooperative immediately in the event that I voluntarily or involuntarily relinquish any e-mail and/or electronic contact identified above. As a result of using this service, message and data rates may apply, and I am responsible for paying these fees.

Text Notification Terms and Conditions:

I agree to receive periodic SMS messages from Price Electric Cooperative at the number(s) identified above. I understand that SMS messages may relay information about my account, and that I can opt-out of receiving SMS messages at any time. I am not required to provide consent as a condition of purchasing any property, goods, or services. Price Electric Cooperative does not guarantee delivery of SMS messages and no warranty is provided for undelivered messages. I agree to notify Price Electric Cooperative immediately in the event that I voluntarily or involuntarily relinquish any registered telephone number(s). I agree to indemnify Price Electric Cooperative against any claims resulting from Price Electric Cooperative sending SMS messages to someone other than me, in the event that I voluntarily or involuntarily relinquish telephone number(s) identified above without notifying Price Electric Cooperative of the change and understand that I am responsible for keeping Price Electric Cooperative informed when any of my contact information changes. Standard message data rates may apply. T-Mobile is not liable for delayed or undelivered messages.

Message and Data Rates May Apply

Price Electric Cooperative will never share, trade, or otherwise sell your personal information such as phone numbers and SMS consent to third parties under any circumstances.

T-Mobile is not liable for delayed or undelivered messages.

Terms & Conditions