Notice:

Report your outage by calling 800-884-0881 or on Smart Hub.

PEC Rates

The PEC staff and board work  to keep rates stable. Rates are reviewed annually.

View Rates

How to Read Your Bill

Schedule Z

Consider Switching to Electronic Billing, Paper Bills Will Be $1

 

Starting March 1, 2026, reflected on the statement you receive in April, we will be implementing a $1 monthly fee per bill for members who choose to receive paper copies of their bills. This decision was made after careful consideration and is aimed at offsetting the rising costs associated with printing and mailing paper bills.

Why the Change?

The cost of postage, paper, and return envelopes have increased, which has impacted our ability to maintain our current billing practices without adjustments.

What Are Your Options?

Switch to E-Billing: We encourage members to switch to electronic billing (e-bill) as a convenient, cost-effective, and environmentally friendly alternative. E-bill allows you to receive your monthly statements directly to your email, ensuring quick and secure access to your bill. To sign up, you must create a Smart Hub account. Smart Hub is PEC’s secure, online portal, for you to sign up for e-bill, pay bills, setup automatic payments, and monitor usage.

Continue with Paper Billing: If you prefer to continue receiving paper bills, no action is required on your part. The $1 monthly fee will be automatically added to your bill starting March 1, 2026. 

Smart Hub How-To Webpage

New Line Item Coming to Your Bill in 2026

On the October bill you received from PEC, you may have noticed a change in the demand field within the billing description area. Previously, the kW demand field was present on your bill but showed a value of 0.0. This field is now populated with your home’s actual peak demand for the billing cycle.  

Starting with the January billing cycle, which is the bill you will receive in February, members will notice a new line item labeled "Demand Charge" on your bill. This line item is listed at zero and shows you what your actual demand is and will help you become accustomed to seeing demand as part of your bill.  We encourage you to start exploring potential energy usage adjustments to effectively manage your demand. 

Currently, your bill also features a line plot of the average temperature. Starting with the January bill cycle, this temperature line plot will be replaced with your peak kW demand for that month. The temperature information will be accessible through Smart Hub.   

Demand is a component of PEC’s wholesale power costs, and this structure will align with how the co-op is charged by its wholesale power provider, Dairyland Power Cooperative. It is important for members to understand that demand is not about how much energy is consumed, but how and when you use it across the billing cycle. For example, an average home could reduce demand by staggering appliance use—run the dishwasher, washer, and dryer at different times rather than simultaneously.  Read more about demand in the September WECN. 

Understanding Demand Video

Late Fee

Accounts delinquent by 30 days or more will be charged a late fee of 3% per month of $5.00, whichever is greater. These accounts will be subject to collection and disconnect procedures.

PCA (Power Cost Adjustment)

PCA reflects the fluctuation of the cost of purchased power from Dairyland Power Cooperative, PEC's wholesale power provider.

Public Benefit

Monthly fee required under Wisconsin's Reliability 2000 legislation. The fee is aimed at improving energy conservation and providing low-income energy assistance.